PRIVACY & RETURN POLICY

Credit Card Transactions

Our website is secured with the use of 128 bit SSL (Secure Socket Layer) encryption technology. Your order details are encrypted to ensure that the information cannot be read when in transit.

How to Order

Browse through the products in the shop, then, make your selection by clicking the 'Add to Cart' button. You can add or remove products throughout the shopping process. To complete your order, select the 'checkout' button and follow the steps. We will then require your postage and payment details. There may be a delay from when you order to when your credit card is charged. Purchases must be made with Visa, MasterCard or Bankcard. All prices are quoted in Australian dollars including GST.

Our checkout is 100% secure and you can complete your order in 3 easy steps - Shopping Cart: Confirm Your Products | Checkout: Shipping Details | Order Confirmation: Secure Payment. It's as easy as 1-2-3.

Delivery and Post

Send an email!

Email us at info@energysuperstore.com.au with your order request or other enquiries and we will get back to you within one working day.

Call us on (02) 9525 0311

We are happy to manage your enquiries over the phone 9am-5pm Monday to Friday Sydney EST.

Visit our energy showroom

Our energy showroom is Australia’s first of its type, come in and we will show you how to reduce energy consumption and save your world at the same time.

Order by Fax or Post.

Fax:(02) 9525 0411

Delivery Details & Charges

Please take care when entering your delivery details online. It is your obligation to enter the correct address at the time of ordering. Should you enter the wrong address, we are not obliged to carry the cost of re-shipping your order to the correct address later. You may want to consider having parcels delivered to your work address for ease of collection. It is the responsibility of the customer to inform Energy superstore if an order does not arrive. We will not be held liable for any loss or damage resulting from late delivery. Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. We cannot accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

We use Australia Post's eParcel delivery system. This requires you to sign for your products on delivery. You should receive your Energy superstore purchase within 1 - 10 working days from the time you made your order.

Picking Up Your Order

Orders can be picked up from our retail showroom at Unit 22, 65-75 captain cook drive Caringbah

Product Availability

If for any reason a product cannot be dispatched within the 1 - 10 working day timeframe, we will inform you by telephone and get the order to you as soon as possible thereafter.

Returns, Exchanges and Faulty goods

If you wish to return your purchase from energy superstore for any reason, please contact us first on 02) 9525 0311 . We will then advise you on how to return the product to us. Any product received without prior notice will not be processed.

If you return goods via an Australia Post Office, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.

Please ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Except where required by law, all returned products must be:

1. Unused, unopened and in original condition

2. Undamaged (apart from where damage in initial transit is reason for return)

3. Returned within 14 days of delivery

In the event of a return by you or your recipient due to change of mind, we will exchange or refund in the form of a energy superstore Gift Voucher / Gift Certificate. However, you will pay the postage and handling fee of the return to energy superstore and re-delivery to you. We will not refund the initial postage and handling fee, gift wrapping, and other fees.

Goods Damaged or Faulty on Delivery

Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

In the event that you receive a defective or damaged product, we will happily refund the original product price, postage and handling fee, gift wrapping and other fees via the original method of payment once we receive the return. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the postage and handling fee of returning the item to Energy superstore

Product Availability

We endeavour to have all the products you request in stock. Some products we do not always have in stock. Where relevant, this is specified in the product description. You will be contacted within 1 working day if there will be any delays to your order.

Privacy & Security

At Energy superstore we respect your privacy. We collect the information required to fulfill your order and use your information only for purposes related to the services we provide. We hold your information with the utmost care and security and we do not sell or exchange our customers’ details.

Cookies

To shop, you need to have the cookies option on your browser turned on. However, once you have finished shopping, you can delete your cookies from your computer if you like. We do not use cookies to retrieve personal information.

Email Communications

If you receive an email newsletter from us, it is because you registered for our newsletter or have ordered from us previously. If you would prefer to receive no more email newsletters, please email us with ‘unsubscribe’ in the subject line.

Terms & Conditions of Sale

All products remain the property of energy superstore until they have been paid for by you. We are not required to deliver until payment has been received in full. We do not have any liability to you arising from the supply of our products to you, except that we shall provide you with a refund or replace products for you if there are any defects. All warranties and representations are otherwise fully excluded to the extent allowed by law.

Packaging

All Packaging will be via 100% recycled cardboard and protected from any type of damage in transit

Gift packs

We provide a range of gift packs. We are also happy to gift wrap other items where desired. Please contact us with your specific request.

Copyright

The material on this website belongs to energy superstore. The copying or use of material from this web site without the prior written consent of energy superstore is prohibited.

Disclaimer

We have endeavoured to ensure that the products provided by us operate correctly and are safe. Ultimate responsibility for any damage caused by products that are purchased through Energy superstore, when used for their intended purposes, lie with the manufacturer.